FAQ
Why Miles Overland?
We prioritize by offering expert services and customized itineraries designed to meet your unique needs. Our team crafts these tours to guarantee a distinctive experience tailored to your personal interests.
Who can use our service?
We provide travel booking services for clients worldwide, ensuring a seamless experience for travelers from any location.
Do I need travel insurance?
Yes. We recommend you travel protection to safeguard your trip. Travel insurance provides peace of mind and helps cover unforeseen circumstances.
How to book a trip?
You can visit our website www.milesoverland.com, email us at info@milesoverland.com, or call us at (+976) 7272-0099 to book your trip.
Can I customize my trip?
Yes, you can personalize your itinerary based on your preferred dates and choices to ensure the trip aligns with your specific interests.
What is and isn't included in the price shown online for my trip?
All inclusions and exclusions are detailed in the itinerary, you can easily see what is covered in the price.
Can I change my date or trip at any time?
You can change the date of your trip up to one month before your departure. Please contact us in advance to make any changes.
Can I cancel my booking?
Yes, you can. But you need to contact us about your cancellation of booking at least one month before your departure date.
How to cancel my booking?
To cancel your booking, please contact us at info@milesoverland.com at least one month before your departure date.
Is there a cancellation fee?
Yes, there may be a cancellation fee, depending on the provider's policy and the timing of the cancellation. Please check the cancellation terms.
Are flights included in the trip price?
International flight tickets are not included in the trip price. Domestic flight tickets may be included, depending on the specific tour.
Can I book flights through Miles Overland?
Yes, you can book flights through us. We can assist you in securing your flights as part of your trip.
Are airport transfers included?
Yes, airport transfers as well as transfers during your trip are included in the price.
If my flights were booked through Miles Overland and the flight times change, do I need to do anything?
No. If your flights were booked through Miles Overland we will notify you or your Travel Agent of any schedule changes. Sometimes the airline will notify you at the same time they notify us. Rest assured, we will contact you if required.
If I booked my own flights and the flight times change, what will happen to my airport transfers?
If you've booked your flights independently and provided flight details for airport transfer then please Contact Us to let us know about the change.
If flights are booked with Miles Overland, are my airline seats guaranteed?
Yes, airline seats are guaranteed.
Where can I find travel tips or advice for my trip?
After your booking is confirmed, we will send detailed travel tips and advice to your email to help you prepare for your trip.
What documents are required if a visa is needed for the country you are traveling to?
If a visa is required for your destination, we will provide you with full guidance and assistance regarding visa application process.
How much are your deposits and when is full payment due?
The deposit amount and the full payment due date may depend on the specific trip. Full details, including the payment, will be provided upon booking.
Is it possible to pay in installments?
Yes, payment in installments may be available for certain trips. Please contact us for more information on installment options and payment plans.
If I make an error in the transaction details when transferring the payment, whom should I contact?
If you encounter any issues or errors during the transaction, please contact us immediately via email at info@milesoverland.com or by phone at (+976) 7272-0099 for assistance.
Is there a discount for group bookings?
If you're booking for a group of 15+ you may be eligible for a discount. For more details please reach through Contact Us page.
Is there any difference on infant and child price?
Yes, the price for infants and children typically differs based on their age.
Where can I purchase the SIM card?
You can purchase a SIM card directly from mobile operators. If needed, we can arrange a physical SIM card or an eSIM for you prior to your arrival.
How many people will be on my trip?
The number of travelers on a tour can depend on factors such as the destination, type of tour, and the size of tour groups.
Where can I find information about which meals are included?
Details are included in the itinerary provided.
What if I have any special dietary requirements?
We can accommodate vegetarian diets and can assist with medical dietary, including diabetic, gluten-free, and other specialized diets. However, we are unable to fulfill requests for salt-free meals or specific dietary supplements, such as soy milk, or high protein or low-carb meal plans.
What time should I arrive on my trip?
All the essential details for joining your trip, including your first hotel and check-in time, will be provided in your itinerary.
What if I arrive late and miss part of the trip?
We regret to inform you that no refunds will be issued for missed portions of the trip due to late arrivals.
What if I become ill on my trip and am unable to continue?
If you become unwell during your trip, your guide will assist you in arranging a doctor's visit or hospitalization, if necessary.
How can I add a review of my experience?
You can insert your review process here [review link].
I have feedback about my trip, how can I get in touch with you?
If you have feedback regarding your experience, you can share it with us through our Contact Us page. You can either submit your comments and feedback using our email info@milesoverland.com or reach our call center team using the contact number provided.
How will I find out about new trips and offers?
You’ll receive emails or letters with exclusive information about upcoming tours and offers. If you don't receive our newsletter, visit our website for the latest deals, destination advice and blog updates.