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Terms & Conditions

General Terms

  • The website www.milesoverland.com is the official site of Miles Overland LLC, and these terms and conditions govern the relationship arising from the use of the website, purchasing products, and making travel bookings
  • These terms will be effective once the user agrees to and accepts them before using the website or making a booking.
  • Miles Overland LLC (hereinafter referred to as "the company") and the user (hereinafter referred to as "the customer") will jointly oversee the implementation of these terms.
  • The customer must be legally capable of bearing responsibility and must be at least 18 years old.
  • The trademarks of www.milesoverland.com are the property of Miles Overland LLC, and the copying, reproduction, imitation, or any other unauthorized use of the website's logo, name, or any other designs is prohibited.
  • The prices for services listed on the website will be updated regularly to reflect changes in the calculation units.
  • The company is not responsible for all customers’ travel insurance. The customers are advised to obtain their own travel insurance to cover any potential risks or issues during their travel.

Customer Rights and Responsibilities

  • The customer has the right to freely express and submit suggestions, reviews, or complaints about the www.milesoverland.com website in accordance with the website's guidelines.
  • The customer has the right to purchase domestic and international travel services at market prices through the booking system, based on the terms of service offered by the company.
  • The customer has the right to receive information regarding the company’s domestic and international travel services, including trips and car rentals, as well as their own booking information.
  • The customer is responsible for ensuring that their login credentials (username and password) are not shared with third parties, and is fully responsible for their data security when logged in. The company is not liable for any damage resulting from the customer’s failure to safeguard their personal information.
  • All customers are required to have comprehensive travel insurance covering trip cancellations, medical emergencies, and personal liability. The company does not offer travel insurance, but we can provide guidance on choosing a suitable provider.
  • Miles Overland is not liable for any claims arising from uninsured or under-insured trips.

Company's Rights and Responsibilities

  • The company will offer tours, package tours, car rental service, accommodation and travel services to customers, both domestic and international flight tickets.
  • The company is fully responsible for the accuracy of the travel programs, dates, prices and service, and all the information’s on the website, including price changes, promotions and news updates.
  • The company reserves the right to modify travel programs, travel prices, dates, formats, and designs as necessary. Any changes will become effective from the moment they are published. If the customer continues to use the service after a change, it will be considered as acceptance of the updated terms.
  • The company has the right to contact the customer by phone or email to provide payment information or request payment for unpaid booking.
  • If the service payment is not fully completed, the company has the right to cancel the booking.
  • The company reserves the right to contact of any changes to the terms of service to the customer’s registered email or phone number.
  • The company will use the customer’s personal information solely for responding to requests, notifying about service updates, or contacting the customer.
  • The company is responsible for securely storing the customer's personal information, login credentials, and purchase history.
  • The company is responsible for securely storing payment data such as debit/credit card details, cash transactions, and account transfer information.
  • All transactions and orders will be documented and sent to the customer’s registered email address.

Payment Terms

  • The company reserves the right to make minor changes to the itinerary for reasons beyond its control, such as weather conditions, availability of services, or unforeseen operational issues. In such cases, any changes will aim to enhance your experience.
  • To confirm a booking on www.milesoverland.com, the customer must pay 100% of the listed price.
  • The customer can choose to pay by online, credit/debit card, bank transfer or cash.
  • If the payment is not fully paid by the specified date, the booking will not be confirmed. In such cases, the company is not responsible for the cancellation of the booking or any related issues.
  • All payments for services purchased through the website will be processed by Miles Overland LLC.
  • If an overpayment occurs, the company will return the excess payment (deducted bank transfer fees) to the customer’s account within 5-10 working days.
  • The company is not responsible for payment issues arising due to internet outages, banking system failures, power interruptions, or any errors caused by the customer.

Cancellation and Change Policy

  • Any requests to modify your booking, such as changing the dates or travel itinerary, must be made through email by info@milesoverland.com. While we will do our best to accommodate such requests, changes may be subject to additional charges and are not guaranteed.
  • If the customer wishes to cancel the booking due to dissatisfaction or any other reason, they must notify the company at least 30 days before the scheduled departure.
  • Cancellations can be processed by the customer who made the booking. The request can be submitted via email with a scanned copy of a passport or ID card.
  • In-person cancellation requests must include either the customer’s passport or ID card.
  • The company will verify the cancellation request and process any necessary deductions before refunding the payment. The refund will be processed after verification by the finance department.
  • Refunds will be made within 5-10 working days to the customer’s or the company’s account, and the customer will receive a notification to the registered email address upon processing the refund.

Miscellaneous

  • If there are any questions or issues regarding the customer’s information on website or payments, the customer can contact the company via email at info@milesoverland.com or by phone at (+976) 7272-0099.
  • Any complaints or disputes from the customer will be resolved in accordance with the Terms&Conditions, Privacy Policy, and the relevant laws and regulations of Mongolia.
  • Customers can share or send feedback, questions, or inquiries via email at info@milesoverland.com or by calling (+976) 7272-0099.